AI chat agent for eCommerce
01 — the problem
Most AI assistants fail in the wild.
Yet they are crucial to scaling customer ops and delivering concierge-quality shopping assistance.
01
Generalist products instead of deep specialization.
02
No training and implementation service.
03
Product and customer service knowledge is still tribal and not perfectly mapped.
04
No testing and optimization.
05
Poor customization and integration.
02 — what we do
The Goal
Our goal is to build the best AI chat agent for eCommerce. We implement and customize it for every brand we work with one-to-one—from setup through ongoing optimization—until it performs flawlessly and delivers world-class concierge assistance to every customer.
03 — how we work
Our Approach
№01
Obsession for AI Chat Performance
We work 1-to-1 until perfect performance.
№02
High-Speed Product Development
We ship upgrades every week based on customer requests and our product vision.
№03
Extreme Focus and Specialization on eCommerce AI Chat
We only do eCommerce AI chat, nothing else.
№04
End-to-end AI Implementation
Implementation is 10x more important than technology. We deploy OrygoAI chat end-to-end, optimize it with you weekly, and work with you as a true tech partner.
№05
Tailor-made Customization
AI is becoming the primary way customers interact with your brand. It must feel native to your product, fully customized, and deeply integrated with your systems.
№06
Maximum AI Transparency
Everything about what we do and about the AI agent is visible and editable, including performance, reasoning, and conversation logs.
№07
Pay only for Work Done by the AI
No subscriptions, no setup fees. We start getting paid when we go live.
04 — product
Core Product Capabilities
Pre-sales
→
Conversational product search
→
Personalized recommendations
→
Product Q&A
→
Product comparisons
→
1-to-1 discounts
→
Draft orders
→
Cart preparation
→
Custom quotes
Post-sales
→
Order tracking
→
Size changes
→
Returns
→
Damaged products
→
Cancellations
→
Address change
→
Escalations
→
100% natural language AI procedures
→
API actions
05 — integrations
Integrate with any software
Messenger
Shopify
Magento
Salesforce Commerce Cloud
PrestaShop
BigCommerce
MedusaJS
WooCommerce
Quaplà
Shippipro
HubSpot
Klaviyo
FreshDesk
Crisp
Gorgias
Text Helpdesk
Intercom
Zendesk
+
Custom Integrations
Need a custom integration? We can build it for you in a few days.
06 — implementation
2-3 Weeks Roadmap to go Live
01
Step 1
Kickoff call
We meet your team and gather key requirements and contact cases.
02
Step 2
AI Implementation
We come to your office and build v.1.0 of your AI agent, including case-by-case procedures, integrations and actions, and knowledge base.
03
Step 3
AI Testing
We run 2–3 rounds of tests with your CS team using real customer inquiries and optimize until we reach human-quality performance.
04
Step 4
Go Live
The AI agent goes live in approx 2–3 weeks from kickoff.
05
Step 5
Ongoing Optimization
We run weekly or bi-weekly performance audits and optimization sessions with your team based on volume and AI agent performance.
01
Step 1
Kickoff call
We meet your team and gather key requirements and contact cases.
02
Step 2
AI Implementation
We come to your office and build v.1.0 of your AI agent, including case-by-case procedures, integrations and actions, and knowledge base.
03
Step 3
AI Testing
We run 2–3 rounds of tests with your CS team using real customer inquiries and optimize until we reach human-quality performance.
04
Step 4
Go Live
The AI agent goes live in approx 2–3 weeks from kickoff.
05
Step 5
Ongoing Optimization
We run weekly or bi-weekly performance audits and optimization sessions with your team based on volume and AI agent performance.
about
Let's Chat
Hi, I'm Davide, pleased to meet you! I'm an AI engineer and the founder of OrygoAI.
I've been working in eCommerce and Tech for 10 years, and for the last 2 years I've been fully focused on building autonomous AI agents for eCommerce, falling more and more in love with the craft.
I believe AI will become the primary way people interact with brands online, and my goal is to build the best AI chat agent for eCommerce.