We build tailor-made AI agents
for exceptional eCommerce support
5,000 monthly chats
85% resolution rate
Travel
6,000 monthly tickets
2,000 monthly chats
84% resolution rate
Ecommerce
800 monthly tickets
300 monthly chats
83% resolution rate
Ecommerce
3K monthly chats
45% resolution rate
Tech
12,000 monthly chats
68% resolution rate
Tech
1,500 monthly chats
56% resolution rate
Tech
2,000 monthly tickets
500 monthly chats
54% resolution rate
Tech
300 monthly chats
89% resolution rate
Fashion
The Problem We Solve
Do-it-yourself AI support agents fail in the wild.
Yet they are crucial to scaling customer ops and concierge-quality shopping assistance.
Training matters more than technology when it comes to AI agents' performance.
You have limited knowledge of how to do it effectively.
You don't have time to extensively train an AI agent.
It is extremely hard to bring AI agents up to human-level quality.
Most vendors offer only tools, not implementation.
Most vendors offer off-the-shelf agents, but customization and full integration is key for great results.
Most AI support agents are generalist, not specialized for eCommerce.
Product and Customer Service knowledge are still tribal and not perfectly mapped.
Specialized AI Agents + Full End-to-End Implementation.
01
Best-in-class AI Agent Platform
to train and customize AI customer-facing agents for the brand.
02
Extensive AI training and optimization
through a dedicated Implementation service
03
Full AI customizability and integration
with business processes and goals.
04
Purpose-built AI
for e-commerce support and shopping assistance.
Our Mission
To build the best AI Agents for eCommerce customer assistance in the world.
No AI means falling behind: slower support, overwhelmed teams, missed sales, and a subpar customer experience.
Poorly trained agents threaten everything: customer satisfaction, retention, and revenue.
AI agents should solve volume bottlenecks allowing you to scale ops.
AI agents should help you increase sales through concierge shopping assistance
Train AI Entirely Through Natural Language
Custom Instructions
Free-form rules that define the agent's tone, behavior, and decision-making.
Trainer
Imports ticket history to auto-generate knowledge bases and procedures.
FAQs
Trains agents to answer common informational questions.
Actions
Tasks the agent executes on external systems to resolve cases.
Procedures
Step-by-step procedures the agent follows for each contact scenario.
Triage & Escalation
Auto-classifies issues and escalates complex or sensitive cases.
Provide Concierge AI Sales Assistance
Generate Personalized Recommendations
based on customer history and product selection.
Search Products
with AI using natural language.
Provide Product Info
specs, and availability directly to customers.
Compare Product
by highlighting differences in features, pricing, and benefits.
Provide Discounts
directly during customer interactions, when it is most relevant.
Prepare Cart and Draft Orders
to facilitate conversion and shopping.
Solve Post-Sales Issues Autonomously
Cancel Orders
Instantly cancel orders and notify customers.
Manage Changes & Returns
Process returns and order updates automatically.
Change Orders Info & Address
Update order details and shipping info seamlessly.
Provide Order Status & Tracking
Deliver real-time shipping updates.
Offer Technical Support
Solve Q&A and common product or service issues.
Provide Invoices and Receipts
Generate and share billing documents instantly.
Surgically Precise AI Conversation Analysis
Performance Dashboard
Real-time overview of your AI agent performance and resolution rate.
Watchtower
Custom monitoring, classification and tagging of AI conversations.
Extractor
Automatically extract key info from AI conversations.
Customer Profiles
Capture and unify customer info across platforms and conversations for a better AI customer experience.
AI Conversions
Tracks and analyzes chat-to-order conversions.
Search Stats
Insights into what customers search for and how recommendations perform.
Deploy Anywhere: AI Support Should Be Omnichannel
Chat
Messenger
Voice
FreshDesk
Crisp
Gorgias
Text Helpdesk
Intercom
Zendesk
+
Custom Channels
Fully Integrate With Your Systems
Shopify
Magento
Salesforce Commerce Cloud
HubSpot
PrestaShop
BigCommerce
MedusaJS
Quaplà
Shippipro
Klaviyo
WooCommerce
+
Custom Integrations
Need a custom integration? We can build it for you in a few days.
2–3 Weeks Roadmap to Go Live
Step 1
Kickoff Call
We meet your team and gather key requirements, understand your current operations, and define the main priorities together.
Step 2
AI Training
We analyze your past tickets and transform them into the best possible knowledge base. We integrate the AI agent into your systems and add operating procedures and AI Actions.
Step 3
AI Testing
We run tests with your team using real customer inquiries and optimize until we reach human-quality performance.
Step 4
Go Live
The AI agent goes live. Ideally, it starts as a copilot and then becomes customer-facing shortly after that.
Ongoing
Continuous Optimization
We run weekly or bi-weekly performance audits and optimization sessions with your team based on volume and AI agent performance.
Our Principles
Few Customers, 100% Customer Success
We prefer working with fewer customers so we can focus relentlessly on each one until we deliver exceptional results.
High-Speed Development
Every new AI capability is built on customer request and delivered with max quality. AI agents achieve full utility when they operate close to human workers.
Extreme Vertical Focus
We build customer assistance AI agents only. Nothing else. World-class AI agents are built on deep specialization and obsessive improvement.
Extensive AI Training
Training is 10x more important than base technology for AI agents. We dedicate time and effort until the AI reaches above-human quality.
Dedicated AI Engineering Service
We build AI agents end-to-end, optimize them with you weekly, and provide a dedicated engineer as a true tech partner.
Maximum Customization & Integration
AI agents must feel fully part of your product. They must be completely customized for you and integrated with your systems.
Maximum Transparency
Everything about the AI agent is visible and editable: performance, reasoning, and conversation logs. Transparency is key to optimization.
Pay Only for Work Done
We consider AI agents as robots that should be paid for the work they do. No subscriptions, no setup fees. We start getting paid when we go live.
Let's Chat
Hi, I'm Davide, pleased to meet you! I'm an AI engineer and the founder of OrygoAI.
My background: After 8 years in data and software engineering, and a first startup under my belt, I have been completely focused on autonomous AI agents for the last 2 years, and noticed how most of them fail in the wild due to poor training and implementation.
Our mission: Orygo was started with the mission to build truly exceptional agents that deliver amazing customer support work and to see this technology shine in the world. We aim to reach this goal by building Orygo into the absolute best platform for training and deploying tailor-made AI customer-facing agents, and delivering on top of it the best possible custom training and optimization service to ensure top AI performance.